Clienteling: proactively building loyalty

Keeping in touch with your customer through customized attentions.

Training goals

Identifying the right customers to track  Creating a customized action plan for each customer Master all communications tools Sustain customer relationships and build tomorrow's sales 

Duration 1 day
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Educational content

  • New customer expectations for service
  • Which clients to keep in touch with?
  • Clienteling basics: knowing your customer and creating relationship
  • Customized clienteling: attentions and actions
  • Clienteling communication modes: calling, social networks and mail
  • The key organization to efficient clienteling

Fares and other information

Fares 450€ excl.taxes / day
  • Possibility of financing by OPCA
  • CPF financing possible
Schedule 9:30am - 5:30pm
Contact +33 1 77 16 46 81
Location 68, rue de Miromesnil, Paris 8

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