Dealing with multi-channel customers in store
Adapting to the multi-channel customer in-store to develop sales.
Training goals
Welcoming multi-channel customers in store Using channels to develop customer relationships and sales
Duration
1 day
Educational content
- The impact of different channels on physical stores
- The multi-channel customer's behaviour
- Adapting to the ROPO customer: Research Online Purchase Offline Welcoming and additional selling to the "Click and collect customer"
- Ordering online with a store customer
- Maximizing on multi-channel services
Fares and other information
Fares
450€ excl.taxes / day
- Possibility of financing by OPCA
Schedule
9:30am - 5:30pm
Contact
+33 1 77 16 46 81
Location
68, rue de Miromesnil, Paris 8
Ask us about this training session
contact@rmsconsulting.fr
