Taking care of an unhappy customer

Dealing with unhappy customers and converting them.

Training goals

Addressing difficult customer situations Promoting team work and active listening to solve the issue Win the customer's trust and find the right solutions

Duration 1 day
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Educational content

  • Tricky situations
  • Analyzing feelings
  • 4 possible solutions
  • Active listening and the art of winning trust
  • Customer compliance: the technique
  • Organizing teamwork

Fares and other information

Fares 450€ excl.taxes / day
  • Possibility of financing by OPCA
  • CPF financing possible
Schedule 9:30am - 5:30pm
Contact +33 1 77 16 46 81
Location 68, rue de Miromesnil, Paris 8

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