Taking care of an unhappy customer
Dealing with unhappy customers and converting them.
Training goals
Addressing difficult customer situations Promoting team work and active listening to solve the issue Win the customer's trust and find the right solutions
Duration
1 day
Educational content
- Tricky situations
- Analyzing feelings
- 4 possible solutions
- Active listening and the art of winning trust
- Customer compliance: the technique
- Organizing teamwork
Fares and other information
Fares
450€ excl.taxes / day
- Possibility of financing by OPCA
- Lunch included
Schedule
9:30am - 5:30pm
Contact
+33 1 77 16 46 81
Location
68, rue de Miromesnil, Paris 8
Ask us about this training session
contact@rmsconsulting.fr
Envie de développer les compétences de vos équipes ?
Objectif : provoquer et accompagner le changement !
Contactez Axelle, Directrice Associée de RMS Consulting