Customer relationship design
HOW WE HELPED CLIENTS
Designed a new selling process
Major cosmetics brand
Analyzed the current process application on major global markets, designed a new customer relationship concept focusing on the empowerment of sales associates, and developed training sessions accordingly.
Defined and reinforced the customer relationship
French luxury fashion brand
Translated the DNA and brand culture into a new customer relationship concept, developed training sessions to teach the new customer relationship foundations, organized trainings and in-store coaching sessions.
Defined a digital customer relationship concept
New high-end fashion brand
Created an identity process for sales and clienteling, using digital platforms.