Sommaire
Retail management
Store management
Training trainers
Retail management
Managing a team of store managers
Educational objectives : To have the tools to entertain a store managers team in a dynamic way.
Details 4 days – 28 hours. Rate : 500€ excl.taxes / day for every trainee – 2000€ for all the certification. Certifying course (number 3637 in the Inventaire), fundable with the CPF (number 229995 of the clothing industry). Every training module can be followed separately and still funded with the CPF. Only the total training course allows to obtain the certification.
Prerequisite : Being a retail manager of a network
THE MODULES
Being a leader
Durée 1 day
- The managers 5 caps
- The store manager's missions and responsibility areas
- The leadership pillars in-store
- Designing his/her ambition for the network
- Operating rules
- The store manager’s mission
- Transmitting directions
- Delegating
Optimizing time and organization
Durée 1 day
- Time and stress
- The manager's tasks
- Identifying recurrent tasks
- Time management rules
- Prioritizing and organizing tasks
- Administrative organization
- Individual roles
- Successful plannings
Making effective store visits
Durée 1 day
- The use and impact of store visits
- The different types of store visits
- Preparing a store visit
- 5 steps to every store visit
- Development feedbacks
Individual and collective distant communication
Durée 1 day
- Network communication: the stakes
- Distant communication
- Communicating over the phone: the golden rules
- Network emails
- Retail meetings
- Communicating with support departments
- Sharing tools
Developing the performance of a store managers’ team
Educational objectives : To have the tools to develop the performance of the store managers of your network.
Details 8 days – 56 hours. Rate : 500€ excl.taxes / day for every trainee – 4000€ for all the certification. Certifying course (number 3639 in the Inventaire), fundable with the CPF (number 229996 of the clothing industry). Every training module can be followed separately and still funded with the CPF. Only the total training course allows to obtain the certification.
Prerequisite : Being a retail manager of a network
THE MODULES
Store performance diagnosis and action plan development
Durée 2 days
- P&L outlines and drivers
- Identifying the performance drivers of your network
- Analysing the qualitative and quantitative results of the network
- Designing the SWOT of the network
- Conceiving a development strategy for the network
- Building an effective action plan
Hiring the right store managers
Durée 1 day
- Recruitment state of mind
- Defining the manager’s mission
- Building a team
- The recruitment winning process
- Sourcing
- The interview winning process
- Referencing
- Building an induction program
Developing managerial skills and implementing sales coaching
Durée 3 days
- The manager’s 5 caps
- Sales and clienteling analysis
- Sales coaching know-how
- Clienteling coaching know-how
- Organizing sales coaching and clienteling follow-up
- Coaching the store manager on the management fundamentals
- Coaching the store manager on sales coaching
- Monitoring the store manager coaching
Motivating and giving feedback. Assessing a store manager’s performance
Durée 2 days
- The store manager 5 caps
- Performance : skills and motivation
- Sales advisors motivation drivers
- Identifying your teams motivation drivers
- Congratulating
- Refocusing
- Identifying team conflicts before they raise
- Solving team conflicts
- Using the keys of virtuous communication
- Individual assessment method
- Preparing an individual assessment
- Individual performance roll out
- Conceiving individual SMART objectives
- Co-designing an action plan
Store management
Developing the performance of a sales team in a store
Educational objectives : To have the tools to develop the individual performance of your sale advisors.
Details 8 days – 56 hours. Rate : 400€ excl.taxes / day for every trainee – 3200€ for all of the certification. Certifying course (number 3647 in the Inventaire), fundable with the CPF (number 229998 of the clothing industry). Every training module can be followed separately and still funded with the CPF. Only the total training course allows to obtain the certification.
Prerequisite : Being a manager of a sales team in a store
THE MODULES
Building a diagnosis of the store
Durée 2 days
- Identifying the performance drivers of your store
- Analyzing the qualitative and quantitative results of the store
- Monitoring KPIS
- Designing the SWOT of the store
- Conceiving a development strategy for the store
- Building an effective action plan
Hiring the right sales advisors for the store
Durée 1 day
- Recruitment state of mind
- Defining the manager’s mission
- Building a team
- The recruitment winning process
- Sourcing
- The interview winning process
- Referencing
- Building an induction program
Motivating and giving feedback
Durée 3 days
- The store manager 5 caps
- Performance : skills and motivation
- Sales advisors motivation drivers
- Identifying your teams motivation drivers
- Congratulating
- Corrective feed back
- Refocusing
- Identifying team conflicts before they raise
- Solving team conflicts
Assessing the sales associate's performance
Durée 2 days
- Using the keys of virtuous communication
- Individual assessment method
- Preparing an individual assessment
- Individual performance roll out
- Conceiving individual SMART objectives
- Co-designing an action plan
- Weekly and monthly individual assessments
- Yearly performance reviews
Managing a sales team in a store – the fundamentals
Educational objectives : To have the tools to manage and entertain a sales team in a dynamic way.
Details 4 days – 28 hours. Rate : 400€ excl.taxes / day for every trainee – 1600€ for all the certification. Certifying course (number 3646 in the Inventaire), fundable with the CPF (number 229997 of the clothing industry). Every training module can be followed separately and still funded with the CPF. Only the total training course allows to obtain the certification.
Prerequisite : Being a store manager with a team to manage
THE MODULES
Being a leader
Durée 1 day
- The store manager 5 caps
- The store manager's missions and responsibility areas
- The leadership pillars in-store
- Designing his/her ambition for the store
- Operating rules
- The sale advisor’s mission
- Transmitting directions
- Delegating
Optimizing time and organization
Durée 1 day
- Time and stress
- The manager's tasks
- Identifying recurrent tasks
- Time management rules
- Prioritizing and organizing tasks
- Administrative organization
- Individual roles
- Successful plannings
Implementing sales coaching
Durée 1 day
- The coach cap
- Analyzing a sale stage by stage
- Sales coaching methods
- Valorizing relying on coaching
- Organizing the sale’s coaching
- Communicating on sales coaching
- The tools for an effective follow-up
Entertaining the sales team
Durée 1 day
- Entertaining team and performance
- Entertainer’s cap
- Tools of the entertaining manager
- Adapting to the team profiles
- Different meeting types
- The morning briefing
- Lead a challenge
Training trainers
Designing, rolling-out and monitoring retail blended training
Educational objectives : to develop the retail trainers on their training skills in order for them to develop retail teams, by using participative, valorizing and concrete methods
Details 6 days – 42 hours. Rate : 500€ excl.taxes / day for every trainee – 3000€ for all the certification. Certifying course (number 3653 in the Inventaire), fundable with the CPF (number 229999 of the clothing industry). Every training module can be followed separately and still funded with the CPF. Only the total training course allows to obtain the certification.
Prerequisite : Being a trainer on operating retail subjects
THE MODULES
Designing
Durée 2 days
- Understanding adult learning processes
- Blended-learning course method
- Defining training objectives and expected results according to the target
- Adapting the training contents and rhythm to the public
- Removing the resistances
- Role of the pilot sessions
- Training session follow-up KPIs
Rolling-out
Durée 2 days
- The trainer's qualities and ethics
- Impactful training’s introduction
- Training techniques to generate group thinking
- Roleplays debriefing
- Managing the troublemakers
- Launching a digital learning community
- Preparing the training session
Coaching the retail team in the store
Durée 1,5 day
- Following-up the training : why
- The in-store trainer postures
- The method of sales coaching
- Analyzing a sale
- Co-designing solutions
Coaching the in-store trainers
Durée 0,5 day
- Launching distant asynchronous involvement process
- Managing social learning
- Monitoring the training results
