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7 referenced groups of skills
- Welcoming and approaching the customers in the store
- Analysis of the customers’ expectations and offer the right product
- Advising the customer relying on a product expert speech
- Enhancing the merchandising
- Dealing with customers complaints
- Understanding KPIs to reach the targets
- Inventory follow-up
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Many benefits
- Audit of your network level of skills
- Homogenize your customer experience in your store networks
- Acknowledging your teams skills
- Rely on a project 100% fundable by French OPCA
- Individualization of the training courses (training only on the not acquired skills)
- Address the requirement to train (French IRP)
- Promoting employer brand
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An easy approach
- Skills assessment (4 tools: candidate notebook, technical quiz, observation
in working situation, final technical interview)
- Training on the not acquired skills
- Skills assessment during the training
- Certification
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Videos of the CQPI project with Hanes France
- 90 certified collaborators in 2018
In preparation
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