Store Management
In order to help you grow your store managers towards today's managers, RMS develops powerful educational programs, and especially in the two biggest retail levers: sales animation and in-store skills development.
All training sessions
Being a leader
- 3 manager positions
- Store development drivers
- A store manager's missions and responsibility areas
- Leadership and management pillars in-store
- A manager's ambition for its store
- Operating rules
- The sales associate's mission
- Positioning as a leader
- Transmitting directions
- Delegating in store
Being a manager
- Learning your team's motivators
- Using the simple keys of virtuous communication
- Being factual
- Active listening
- Wanting to and knowing how to congratulate
- Correcting helpfully
- Pulling your team back into the lines
Being an entertainer
- The managers 5 caps
- Team Entertainment and performance
- Entertainer’s posture
- Entertainer’s tools
- How to adapt to every profile of the team
- The different types of meetings
- Hosting a morning brief
- Hosting a challenge
Hiring the right sales associates
- Building a team
- Defining a profile
- Sourcing
- The process and new rules of hiring interviews
- How to approve skills
- How to approve required qualities
- Reference taking
Communicating with management
- A store manager's rôle in the organization
- Communicating with management and headquarters: the stakes
- Building a weekly report to match management's expectations
- Making a request to management or to headquarters
- Preparing headquarters' store tours
Third party relationships
- External relationships stakes and benefits
- External interlocutors
- The best position in any external relationship
- Network development
- Relationship sustaining
- Which partnerships enable sales growth
Managing diversity
- Misunderstandings caused by cultural and generational differences
- Understanding the Chinese culture and its motivators
- Adapting your communication for a Chinese colleague
- Understanding the Russian culture and its motivators
- Adapting your communication for a Russian colleague
- Understanding the Middle-Eastern culture and its motivators
- Understanding the Y Generation and its motivators
- Motivating your team
- Delegating Motiver son équipe
- Who to delegate to
Loss prevention
- Loss calculation
- Loss prevention prerequisites
- Better service is the key to prevent shoplifting
- How to deal with a shoplifter caught red-handed
- Preventing internal frauds: what warning procedures to set up
- The key processes to get rid of administrative losses
Managing in a digital environment
- The impact of digital tools on customer relationships and on store organization
- Risks and oppositions
- Digital tools and generational diversity
- A new digital framework
- How to blend digital tools in the customer relationship
- How to blend digital tools in the store organization
- How to develop the digital skills of your teams
- How to manage teams in a digital context
- Prepare teams and encourage them to concur
Being a sales coach
- Analyzing a sale step by step
- Mastering active listening and encouraging solution finding
- Sales coaching methods
- Different sales coaching types
Optimizing time and organization
- Time and stress
- The manager's tasks
- Prioritizing and organizing tasks
- Time management rules
- Administrative organization
- Delegating
- Individual roles
- Successful plannings
Managing store performance
- Sales indicators
- Identifying strengths and improvement areas
- Looking for the root causes
- Align tools and skills
Assessing a sales associate's performance
- Individual performance analysis
- SMART objectives
- The 7 keys of virtuous communication: reminder
- Preparing an individuel assessment
- Monthly individual assessments
- Yearly performance reviews