Clienteling: proactively building loyalty
Keeping in touch with your customer through customized attentions.
Training goals
Identifying the right customers to track Creating a customized action plan for each customer Master all communications tools Sustain customer relationships and build tomorrow's sales
Duration
1 day
Educational content
- New customer expectations for service
- Which clients to keep in touch with?
- Clienteling basics: knowing your customer and creating relationship
- Customized clienteling: attentions and actions
- Clienteling communication modes: calling, social networks and mail
- The key organization to efficient clienteling
Fares and other information
Fares
450€ excl.taxes / day
- Possibility of financing by OPCA
- CPF financing possible
Schedule
9:30am - 5:30pm
Contact
+33 1 77 16 46 81
Location
68, rue de Miromesnil, Paris 8
Ask us about this training session
contact@rmsconsulting.fr
