Dealing with multi-channel customers in store

Adapting to the multi-channel customer in-store to develop sales.

Training goals

Welcoming multi-channel customers in store Using channels to develop customer relationships and sales 

Duration 1 day
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Educational content

  • The impact of different channels on physical stores
  • The multi-channel customer's behaviour
  • Adapting to the ROPO customer: Research Online Purchase Offline Welcoming and additional selling to the "Click and collect customer"
  • Ordering online with a store customer
  • Maximizing on multi-channel services

Fares and other information

Fares 450€ excl.taxes / day
  • Possibility of financing by OPCA
  • CPF financing possible
Schedule 9:30am - 5:30pm
Contact +33 1 77 16 46 81
Location 68, rue de Miromesnil, Paris 8

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