Digitization: stores, clienteling and process handbook
HOW WE HELPED CLIENTS
Integrated the use of tablets in the customer relationship and the store organization
French children clothing brand
Analyzed the stakes on a sample of 10 stores, designed and led trainings destined to address resistances and to introduce tablets in the selling process to develop substitute and complementary selling.
Developed tools and designed a digitalized customer relationship concept
New high-end fashion brand
Created digitalized selling and clienteling processes, matching the brand identity.
Creating a digital store process book
French luxury fashion brand
Designed a step-by-step guide useable on tablets.