Digitization: stores, clienteling and process handbook


Integrated the use of tablets in the customer relationship and the store organization 

     French children clothing brand

Analyzed the stakes on a sample of 10 stores, designed and led trainings destined to address resistances and to introduce tablets in the selling process to develop substitute and complementary selling. 

Developed tools and designed a digitalized customer relationship concept

     New high-end fashion brand 

Created digitalized selling and clienteling processes, matching the brand identity.

Creating a digital store process book

     French luxury fashion brand

Designed a step-by-step guide useable on tablets.