In-store clienteling

HOW WE HELPED CLIENTS

Developed the clienteling approach for an international network

     Luxury woman's fashion brand

Created the approach with sales associates, ensuring consistency with the brand CRM, designed off-site trainings and led training sessions in Europe.

Created a new clienteling approach

     Luxury furniture brand

Analyzed customer segments, created a customer book, designed and led training sessions as well as in-store coaching sessions.